Design and deliver powerful customer experiences with Dynamics 365 Customer Insights (MB-280T03)

 

Course Overview

Dynamics 365 Customer Insights helps organizations deliver exceptional experiences personalized to every customer. In this course, students will learn how to work with key features of Customer Insights – Data and Customer Insights – Journeys. First, students will learn about the business value of using a customer data platform. They will ingest data into Customer Insights – Data, create unified customer profiles, and create segments to help target specific audiences. Then, students will build impactful and personal experiences using Customer Insights – Journeys. They will create marketing assets like emails and text messages and deliver them via segment- and trigger-based journeys. This course is part of a four-course series (MB-280T01-T04) aligning to the MB-280 certification exam.

Who should attend

This course is designed for IT or marketing professionals who want to learn how to leverage Dynamics 365 Customer Insights for their organizations.

Prerequisites

  • Students should have knowledge in basic marketing principles.
  • Students should be familiar with the Dynamics 365 customer experience suite, including Dynamics 365 Sales and Dynamics 365 Customer Insights. They should also have basic model-driven application configuration experience.

Course Content

  • Work with real-time features in Dynamics 365 Customer Insights - Journeys
  • Unlock customer intent with Dynamics 365 Customer Insights - Data

Prezzo & Delivery methods

Online Training

Durata
1 Giorno

Prezzo
  • 490,– €
Formazione in Aula

Durata
1 Giorno

Prezzo
  • Italia: 490,– €
 

Schedulazione

Instructor-led Online Training:   Corso Online con Istruttore If you have any questions about our online courses, feel free to contact us via phone or Email anytime.

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Inglese

Fuso orario: Central European Summer Time (CEST)   ±1 Ora

Online Training Fuso orario: British Summer Time (BST)
Online Training Fuso orario: British Summer Time (BST)

6 ore spostamento del fuso orario

Online Training Fuso orario: Eastern Daylight Time (EDT)
Online Training Fuso orario: Eastern Daylight Time (EDT)

7 ore spostamento del fuso orario

Online Training Fuso orario: Central Standard Time (CST)
Online Training Fuso orario: Central Standard Time (CST)

9 ore spostamento del fuso orario

Online Training Fuso orario: Pacific Daylight Time (PDT)
Online Training Fuso orario: Pacific Daylight Time (PDT)